Axton Books Terms and Conditions

The owner and operator of this website is the Axton Books Ltd, in which is a company registered in England and Wales (company registration number 09174866) whose registered office is at Ashford House, 1st Floor, 100, College Road, Harrow, HA1 1BQ. Our registered VAT number is GB232030176. In these Terms and Conditions: “We” and “Us” means 'Us'. “You” means the person using the website. These website terms and conditions ("Website Terms") apply to your use of the Axton Books website at www.axtonbooks.com (the "Website").

Last update 30 September 2020.

Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following these terms and conditions. You may use our site only for lawful purposes. We may update these terms from time to time without notice. Please check these terms everytime you access this website. We do not guarantee that our website will always be available or be uninterrupted. Axton Books accepts no responsibility for any loss or damage you sustain by visiting our website. Our name may not be used in any way, including in advertising or publicity, without our prior written consent. We reserve the right to finish accounts, refuse service, or cancel transactions in its discretion, if we believe that customer conduct is in violation or breach of any applicable law or this terms and conditions, or is harmful to the interests of Axton Books. This does not affect your statutory rights as a consumer. Contracts are formed at the time of despatch of the goods. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. We make no guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. Any information regarding availability is subject to manufacturer, publishers or distributors stock levels. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse those websites. We have no responsibility for the content of the linked websites. This website may include information and materials uploaded by other users of the site, such as product reviews. The views expressed by other users on our site do not represent our views or values. Any content you upload to our site will be considered non-confidential and non-proprietary and you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of any laws or rules and we have the right to remove any posting you make on our site if, in our opinion, your post does not comply with our content standards. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software. If you are underage, you may use this website only accompanied by your parents or guardian. We do not sell products to be purchased by children, only by adults. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Terms and Conditions

These Terms and Conditions will apply to your use of the Website whenever you use this Website to purchase any good.

Contract

Once browsing through advertising products on our website and placing products in your Basket, you will have the opportunity to check your order on the Cart Page. After processing to checkout and pressing button “Buy Now”, no amends can be made by you to your order after this point. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've despatched that product to you. The contract between us for the sale of a product will only be formed when we e-mail you the Dispatch Confirmation for the product. If you order several products from us which are being delivered at different times or separately from a third party supplier, each contract is formed when we provide the Dispatch Confirmation for each Product. Any contract is between you and us. No other person shall have any rights to enforce any of its terms. We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances. Also we may be unable to process your order if the product is out of stock or discontinued or there is a problem with authorisation of your method of payment.

Products, Pricing and Discounts

All products are subject to availability which is subject to change. We try to ensure that our website is as accurate as possible, however we cannot be held responsible for any inaccuracies or errors beyond our control. All our prices are in UK pounds and include VAT at the appropriate rate. In addition to the price of the products, you may have to pay a delivery charge, which will be as stated when you pay for the product on the Checkout Page. The prices eventually displayed in other currencies are only for convenience of your acknowledge in comparison with prices around the world. Those currencies are based on rates provide by European Central Bank and not intend to be accurate. We cannot guarantee the price or our ability to supply any particular product, although we make efforts to keep the data update. Occasionally suppliers may increase their prices unexpectedly, and this is often something we become aware of only upon ordering stock from them. In the event that this occurs, or in the event of a pricing error, we will check with you to see if you still wish to receive the item at the new price. Prices are subject to change without notice, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order. This website reserves the right to refuse discount codes not obtained directly from Axton Books. We DO NOT differentiate prices because of the customer nationality or country of residence. From time to time we run various promotions offering additional discount with the use of a promotional code.  We reserve the right to suspend or cancel this promotion at any time without prior notice. Only one promotional voucher can be used per order unless otherwise stated. Prices may vary according to country destination of goods/services, delivery/collect methods, currency of payment, brands and product categories, sales channel and customer segment.

Payments

Payment can be made via our secure check out pages using your credit or debit card. Your card will be debited at the moment you place your order and receive confirmation.  We cannot complete your order until you have paid for it in full.

Delivery

Certain products are delivered only for some Countries. If there is any restriction, a message will appear on Cart Page. We will do our very best to get your items to you as soon as possible. We will endeavour to meet any given date for delivery however we cannot be held responsible for any delays beyond our control.  If we are unable to make the expected delivery date we shall inform you by email or phone as soon as possible. However, some of our products are sourced directly from the supplier, so they may take a little longer to be delivered.  PLEASE NOTE THAT ORDERS CONTAINING MULTIPLE ITEMS MAY BE SUBJECT TO A SLIGHT DELAY IN DISPATCH.  WE WILL CONTACT YOU AS SOON AS POSSIBLE TO INFORM YOU OF ANY DELAY. If your order contains Products supplied by a 3rd Party Supplier, the 3rd Party Supplier will undertake delivery directly to you from their stock and this may or may not arrive at the same time as orders which are dispatched by us. If you purchased products for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. Axton Books has no relation to customs clearances and these must be checked by you. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control. The Collection is offered in Ex-works agreement, which means the customer are accountable for all transport costs and what else it may involve to collect and transport the goods from our address up to the customer final address (destination), and also the customer are accountable for customs clearance in both countries (origin and destination). "Free shipping" means delivery price is included in the price of the item. Axton Books is compromised in provide the best prices for its customers. We offer international delivery only for Books. Other non-book items may vary and the destination availability must be checked in the product webpage or in the checkout. By delivery/collection we mean that Books are available to be delivered worldwide or to be collected by customer (or by a nominated entity or person) at our address having as destination any country, whereas non-book products is only available to the UK. In general and to sum it up, Books are available to delivery/collection worldwide, whereas non-book products is only available to the UK.

Returns, Refunds and Right to Cancel for Consumers

In case you change your mind about your purchase, you can return the product to Axton Books within 14 days of the delivery of your order. You have the right to cancel the contract at any time up 14 days after you receive the goods. Exceptions: perishable items (e.g. food and baby milk); medicines; personalised for you; sealed Products which are not suitable for return due to health or hygiene reasons if unsealed after delivery, unless such products were damaged or faulty when delivered to you or have been incorrectly delivered; or unsealed products which are not suitable for return due to health or hygiene reasons. If you return the items with which the free promotional item was gifted, then we reserve the right to request the return of the free promotional item too. If the fault with your product occurs within its guarantee period (normally 24 months from delivery) we will offer you a prompt repair service (Often repairs will be carried out by the manufacturers’ own repair agents with whom we have arrangements in place to ensure your product is repaired by skilled and qualified engineers. If we refer you to such a repair center when you call us, please be assured this is only in the best interest to get you up and running again. If you’re not happy with their service we urge you to let us know.). In all cases we reserve the right to inspect the product and verify the fault. For a refund or exchange, the product must be in otherwise ''as new'' condition, complete with any accessories and free gifts offered and if possible, with the original box and packaging. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.  Nothing in these terms and conditions affects any statutory rights you may have as a consumer under the UK Consumer Contracts Regulations. A full refund will be given for you, within 14 calendar days of the day on which the goods have been returned, to the original method of payment, of the returned items their original condition and accompanied by a copy of the delivery note or receipt. Any postage costs incurred when returning your items will be at your own cost. We will accept items for return in any of the following cases: The item was found to be damaged or faulty. We will either replace the item or give you a full refund. Please confirm which option you prefer. The item was incorrectly supplied. If we have made a mistake in fulfilling your order, a full refund will be given. In all these cases Axton Books should be contacted before returning an item. Items should be returned in their original packaging to Axton Books premises. In the event that a despatched item is delayed or assumed lost in transit we cannot offer to replace or refund until 10 business days after despatch if the item was sent within the UK or 30 business days after despatch if the item was sent to Rest of the World. Axton Books shall have no liability to you unless you let us know within a total of 30 days of the date on which the goods were despatched to you. If you notify a problem to us under this condition, we only will be bound, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment. If your Products have been supplied by a third Party Supplier, contact us at [email protected] to check the address of return, in which it may vary by each supplier.  These terms do not apply for business customers. Instead the following policy applies.

Returns and Refunds for Business

Business Customers may only return a product if it was damaged, faulty, or was incorrectly supplied. Please before proceeding with return, contact us by e-mail [email protected] Items should be returned to us by the most economical method. They remain your property until we have received them. Refunds will be given in the same type as the original payment within 14 days (in addition to the delivery time) for the return to be processed. If your Products have been supplied by a third Party Supplier, contact us at [email protected] to check the address of return, in which it may vary by each supplier. 

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Axton Books Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Axton Books. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Axton Books Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Privacy

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Contact Us

If you have any questions about these Terms, please contact us.

Copthall House
Newcastle-under-Lyme
ST5 1EL Staffordshire
United Kingdom